Birthday GIF refund policy

Birthday GIF Name sells one-time packs of HD GIF credits: 10 for $5.99, 30 for $9.99, or 100 for $19.99. These are not subscriptions. If a payment or delivery does not work as described, contact hello@birthdaygifname.com with the email used at checkout and the order or receipt reference. Tell us what happened and which pack you purchased. Do not include your full card number, bank details, password or sign-in code. Keep your receipt while the issue is reviewed.

A successful purchase provides a pack code. If the credits are missing on a different browser or device, use the code from your email, or sign in with the same email address used at checkout. Check your spam folder if the email has not arrived. A missing email does not by itself mean the payment failed or that you need to buy again. Contact support if the code or sign-in does not restore your pack, and include the receipt reference so the payment can be located.

If the image provider fails to produce the picture, we return the reserved pack credits or daily free allowance. The same applies when the provider declines the request. When the picture has been returned but your browser is interrupted while making the animation, keep the page open and use Finish GIF to retry the finishing step without spending another credit. Download the resulting files before closing the page. If the result still cannot be delivered, contact support with the details of the attempt so we can investigate the delivery problem.

To request a refund, email support with your receipt reference, the pack purchased and the reason for your request. We will review the payment and delivery records and work with Waffo Pancake, the merchant of record, where appropriate. Refund status and any processing time depend on the payment provider and payment method. We do not promise a fixed settlement date or automatic approval of every request. This policy does not limit any rights that apply to your purchase under applicable law. See terms and pricing for the product details.